General Terms of Sale:
All sales are final. We will accept returns for exchange only, no refunds. Turquoise Butterfly will not be responsible for shipping charges on returned or exchanged items. All items must be paid for in full prior to items being shipped. Turquoise Butterfly is not responsible for issues arising from third party shippers or claims of damaged goods during shipping, if shipment is insured by a third party. All breakable items (ie – pottery) will be insured with our third party shipper.
Returns & Exchanges:
Returns and/or exchanges must be made within 30 days of the original purchase date, unless otherwise specified in writing by Turquoise Butterfly. Items for return will only be accepted if they are in the same condition as when they were sold, unless there is a manufacturer’s defect. The merchandise must be accompanied with a receipt and with all tags attached. You will need to ship your returned or exchanged merchandise prepaid and insured with the package securely wrapped. Shipping and handling on returned merchandise is non-refundable.
All dates pertaining to the order are estimates only and are based upon the best information available to Turquoise Butterfly. Turquoise Butterfly shall not be liable for delays caused by events beyond its control, such as adverse weather, acts of God, terrorism, delays caused by the supplier, shipping delays, strikes or natural catastrophe. Custom orders are one of a kind creation, so no two will look exactly alike. Custom orders may ship directly from the supplier. Custom orders cannot be returned and must be paid in full before the items are created.
You will receive your merchandise within 3-10 business days upon shipment. We can’t always guarantee availability of products. If you have ordered an item that is not available or that is delayed, we will notify you of the situation via email or phone.
At this time, we do not ship internationally. Extra shipping charges will apply to Alaska and Hawaii.
Send returns and exchanges to:
Attention: Returns Department
149 E. Alameda Street
Santa Fe, NM 87501